Frequently Asked Questions

The products

Will an insulated flask or tumbler really hold its temperature all day?

Our double-wall vacuum bottles, tumblers and travel mugs are built to keep a drink hot or cold for an extended period, which in practice covers a working day or an afternoon outdoors. Fill them to the top and keep the lid closed between sips — a half-empty vessel loses temperature much faster.

How do I know a lid, cover or sleeve will fit what I already own?

Every listing states the measurement the fit depends on: the mouth diameter for a lid, the capacity for a flask, the case size for a cover, the pot diameter for a saucer. Measure yours before ordering and compare it with the figure on the page.

How should I look after the leather and fabric items?

Brush soil off leather gloves and let them air dry away from direct heat — never in a washing machine. Wipe nylon and Oxford-cloth bags with mild soap and a damp cloth, then let them dry fully open before they go back in a cupboard. Any care note specific to a product is on its own page.

Are your products brand new?

Yes. Everything sold by Africalandmarks is brand new and arrives in its original packaging. We do not sell refurbished or open-box goods, and we do not offer gift wrapping.

Shipping and delivery

Where do you ship to?

We deliver to all 50 U.S. states. We do not ship internationally at present.

What does shipping cost?

Standard shipping is free on every order within the United States, with no minimum spend. There is no expedited or express option.

How long will my order take?

Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. Weekends and major U.S. holidays are not business days.

How do I follow my parcel?

A tracking number is emailed to you as soon as the parcel is handed to the carrier. The first scan can take up to 24 hours to appear, so a quiet tracking page on day one is normal.

Payment and security

Which payment methods can I use?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available to you appears at checkout.

Is paying on this site safe?

Yes. The checkout runs over SSL encryption and is processed by Shopify Payments, which complies with PCI-DSS standards. Full card details are never stored on our servers.

Returns and refunds

Can I send something back?

We accept returns for a manufacturing defect, damage caused in transit, or a wrong item received, provided you contact us within 30 days of delivery. We cannot accept returns for change of mind or personal preference, so if you are unsure about a size or a material, ask us first.

How do I start a return?

Email support@africalandmarks.com with your order number and a short description of the problem, plus photos where they apply. We review the request and confirm eligibility within 1-2 business days, and we pay the return shipping on anything we approve.

When do I get my money back?

Once the item is back with us and has been inspected, the refund is issued to your original payment method within 3-7 business days. Your bank or card provider may take a little longer to show it on your statement.

Getting hold of us

How do I contact customer support?

Write to support@africalandmarks.com or call +1 (417) 380-9886 during Monday-Saturday, 9:00 AM - 6:00 PM CT. We reply within 1-2 business days.